Privacy Policy

This Privacy Policy describes how INFINITY BOOK STORE INFINITY TEXTILES ("we", "us", or "our"), operating at GROUND FLOOR SHOP NO 86, OM HEERA PANNA PREMISES CO-OP HSG, OPP CAFE SAFAR HOTAL, ANDHERI WEST, Mumbai Suburban, Maharashtra 400053, India, collects, uses, and shares information about you when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely via our payment gateway — we do not store card data)
• Order history and purchase preferences

b) Automatically Collected Data

When you visit our website, we automatically collect certain information including your IP address, browser type, device type, pages visited, and the time and date of your visit. This data is used solely for analytics and security purposes.

c) Cookies

We use cookies and similar tracking technologies to maintain your session (e.g., cart items), remember your preferences, and improve site functionality. You can control cookie settings via your browser.

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and support communications
• To personalise your shopping experience
• To improve our website, products, and services
• To comply with legal obligations
• To send promotional emails (only with your consent; you may opt out at any time)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Payment processors (Razorpay / PayU) solely to complete transactions
• Logistics partners for order fulfilment and delivery
• Legal authorities when required by applicable law

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal information. Payment transactions are processed through PCI-DSS compliant gateways.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: INFINITY BOOK STORE INFINITY TEXTILES
• Address: GROUND FLOOR SHOP NO 86, OM HEERA PANNA PREMISES CO-OP HSG, OPP CAFE SAFAR HOTAL, ANDHERI WEST, Mumbai Suburban, Maharashtra 400053, India
• Email: support@infinitytextiles.in
• Phone: 98765 43210